Privacy Policy

1. Overview

Piano Repair Singapore ("we", "us", "our") operates the website pianorepair.ol.sg. This Privacy Policy explains how we collect, use, and protect personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).

2. Data We Collect

We may collect the following personal data when you contact us:

• Name
• Contact number (phone or WhatsApp)
• Email address
• Home address or service location (for scheduling visits)
• Piano details (type, brand, issue described)

We also collect non-personal data automatically via cookies and analytics tools, including pages visited, browser type, and device information.

3. How We Use Your Data

We use your personal data to:

• Schedule and confirm piano repair visits
• Communicate appointment details, quotes, and invoices
• Respond to enquiries submitted via our contact form or WhatsApp
• Maintain service records for your instrument

We do not use your personal data for unsolicited marketing without your consent.

4. Data Sharing

We do not sell, rent, or share your personal data with third parties except where required to deliver our services (e.g., a technician travelling to your address). We do not share personal data with advertising networks or data brokers.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected. Service records may be retained for up to 7 years for business continuity. You may request deletion of your data at any time (see Section 7).

6. Cookies and Analytics

This website may use cookies and third-party analytics tools (such as Google Analytics) to understand site usage. Analytics data is aggregated and non-personally identifiable. You may disable cookies in your browser settings, though this may affect site functionality.

7. Your Rights

Under Singapore's PDPA, you have the right to:

• Access your personal data held by us
• Correct inaccurate personal data
• Withdraw consent for data processing (where applicable)
• Request deletion of your personal data

To exercise these rights, contact us via WhatsApp at +65 8084 2332 or via our contact form.

8. Security

We take reasonable measures to protect your personal data from unauthorised access, disclosure, or loss. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Contact

For privacy-related enquiries:
Piano Repair Singapore
150 Bukit Batok Street 11, Singapore 650150
WhatsApp: +65 8084 2332
Website: pianorepair.ol.sg

10. Changes to this Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of this website after any update constitutes acceptance of the revised policy.